The Hemp Doctor survey finds customers prize quality and gummies

A mid-2026 customer survey from The Hemp Doctor found that shoppers choose the brand mainly for product quality and consistency, with gummies emerging as the clear preferred format. The results help explain why the family-owned hemp company is leaning into repeat buyers and a broad gummy lineup.

Why it matters: - The survey points to a simple purchasing driver in hemp: customers are prioritizing consistency over price. - Gummies are the brand's strongest format, which can shape product mix, merchandising, and repeat-sales strategy. - The findings come from more than 10,000 customer responses, giving The Hemp Doctor a large internal snapshot of its own buyer base.

What happened: - A customer survey conducted by The Hemp Doctor found that 52.1% of respondents chose the brand for product quality and consistency. - Another 26.7% said trust in the company's lab testing and published certificates of analysis drove their purchase. - Gummies were the preferred format overall, selected by 55.5% of respondents. - Among customers using hemp products for sleep, 62.9% preferred gummies. - Among customers managing everyday discomfort, 48.9% preferred gummies. - The survey was administered to The Hemp Doctor retail customers in mid-2026 and drew more than 10,000 responses.

The details: - The Hemp Doctor's internal tracking shows its full gummy lineup, including Delta 8, Delta 9, THCA, and CBD formulas, rates between 4.8 and 4.9 out of 5. - The ratings reflect customer service tracking of repeat purchases and feedback. - Lauren Shade, Customer Service and Retail Warehouse Manager at The Hemp Doctor, said gummies generate the most repeat customers across Delta 9, THCA, and CBD lines. - Outside reviews also track high satisfaction. - The Hemp Doctor holds a 4.5 out of 5 rating on Trustpilot across 3,748 reviews. - The company has a 4.8 out of 5 average across nearly 4,900 reviews on its own site. - The Hemp Doctor has a 4.5 out of 5 rating on Leafly. - The gummy catalog includes Delta 8 gummies for a milder effect. - Delta 9 gummies include 25mg and fast-acting nano formulas for stronger, faster-acting effects. - THCA gummies are led by the PHUK’D UP line for higher potency. - CBD gummies include full-spectrum options for customers seeking a non-intoxicating format. - All products are hemp-derived and stay under 0.3% Delta-9 THC by dry weight under the 2018 Farm Bill. - Lab results and certificates of analysis are published for customer review at the company's lab results page. - Products are intended for adults 21 and older.

Between the lines: - The survey suggests The Hemp Doctor's brand equity rests on perceived consistency, a trait that matters in categories where customers often test multiple products before settling on one. - The gummy preference across sleep and discomfort use cases suggests format convenience may matter as much as cannabinoid type for many buyers. - The company is reinforcing that message with public review scores, lab disclosures, and repeat-purchase tracking, even though the survey reflects only its own customers and is not a marketwide read on hemp consumers. - The survey responses are self-reported experiences and are not clinical findings or medical claims.

What's next: - The Hemp Doctor is likely to keep centering gummies in its product lineup as repeat demand and customer feedback support that strategy. - The company will continue publishing third-party lab results and certificates of analysis for customer review. - The Hemp Doctor's retail footprint remains concentrated in North Carolina, with locations in Mooresville, Concord, Huntersville, and Salisbury.

The bottom line: - For The Hemp Doctor, the data say shoppers are buying trust first and gummies second.